1. When will my order be processed and shipped?

All orders are prepared and packed within 1–2 business days after your purchase is confirmed.

• Orders placed before 10:00 PM, Monday to Friday, will be prioritized for next-day processing.
• Orders placed after that time, on weekends, or on holidays will begin processing on the next business day.

2. What shipping options are available?

• Standard Shipping: 5–7 business days (Free)
• Expedited Shipping: 3–5 business days ($4.99 USD)

We currently ship to all 50 U.S. states and Washington, D.C.

3. Which shipping carriers do you use?

To ensure fast and reliable delivery, we partner with:

• USPS
• UPS
• FedEx
• DHL Express
• Amazon Shipping

4. Can I return or exchange an item?

Yes! If something doesn’t feel quite right, you can request a return or exchange within 14 days of your purchase.

• We offer store credit only in the form of a gift certificate.
• Items must be unworn, unused, and in their original condition with tags still attached.

5. How do I start a return?

Email us at support@bjones.store with your order details and reason for return. If approved, we’ll provide return instructions.

• Yes, customers are responsible for return shipping unless otherwise noted.
• We recommend using a trackable shipping method, especially for items over $75.

7. What items are non-returnable or final sale?

The following cannot be returned or exchanged:

• Items marked as final sale
• Gift cards

8. Do you charge sales tax?

Yes. We apply sales tax based on your shipping location. Tax will be calculated and displayed during checkout. Please visit our Sales Tax Policy for full details.

9. What payment methods do you accept?

We accept secure payments through:

• Visa
• MasterCard
• American Express
• Discover
• JCB
• Stripe

10. How can I contact B Jones?

You can reach our customer support team via:

• Phone: (815) 397-8135
• Email: support@bjones.store
• Hours: Monday to Friday, 10:00 AM – 6:00 PM